Summers Dealer Services

Ford Claims Processing and Collection for Dealerships and Fleet Centers

CALL US: 989.348.9755

Follow Us on FacebookFollow Us on Twitter
  • Home
  • What We Do
  • Services
    • Ford Warranty Claims Processing
    • Ford Warranty Training
    • Ford Warranty Clean-Up
    • Ford Warranty Claims Review
  • Reviews
  • Videos
  • Resources
    • Ford Warranty Cheat Sheets
    • Helpful Hints
  • About
  • News
    • Ford Warranty Hot Topics
  • Contact Us

Bumper to Bumper Coverage Plus

February 28, 2022 By Summers Dealer Services

Summers Dealer Services Logo Icon

1992 – 2021 Ford/Mercury 36 months or 36,000 miles PLUS 1991 – 2021 Lincoln 48 months or 50,000 miles PLUS Maintenance and Wear Parts replaced because of normal maintenance and wear are not covered by warranty and are the owner’s responsibility. Examples are: Maintenance items such as spark plugs, oil changes, oil filters, tire rotation, […]

Filed Under: Ford Warranty Hot Topics, General News

Ford’s Sublet/Body Shop Guidelines

January 21, 2021 By Summers Dealer Services

When reimbursement is claimed for any repair that is sublet to an outside repair facility, the sublet invoice must contain the following information: The name, address and phone number of the sublet facility A pre-printed sublet invoice number The date of repair The dealership repair order number and purchase order number The VIN of the […]

Filed Under: Ford Warranty Hot Topics, General News

Ford Extended Service Plan (ESP) Approvals

January 18, 2021 By Summers Dealer Services

PRIOR APPROVAL ON COMPETITIVE MAKE (NON FORD VECHICLES) CLAIMS at or greater than $500 Any competitive make vehicle claim $500 or greater requires prior approval (or $300 if your dealership has a $300 approval level for FLM vehicles). Prior approval agents will be required to: Review parts prices or labor times to industry published standards […]

Filed Under: Ford Warranty Hot Topics, General News

15S16, 16S30, 20S15, 20S30 Approval

January 10, 2021 By Summers Dealer Services

We are having a lot of these claims getting rejected or not getting the approval for the claim. Every one of these recalls needs Special Service Support Center (SSSC) approval to be paid. If you get an approval please provide it with the claim. If you do not have an approval please get one before […]

Filed Under: Ford Warranty Hot Topics, General News

Top Reasons for Chargebacks in Audits Plus Special Allowance for Required Supplies

February 21, 2018 By Summers Dealer Services

ONE TIME USE NUTS, BOLTS, HARDWARE..ETC… ALSO SPECIAL ALLOWANCE FOR REQUIRED CHEMICALS AND SUPPLIES FOR RECALLS & ONP REPAIRS In the recent Ford Tube video they went thru what the top reasons are for chargebacks in audits.  The number one was “Not replacing one time use parts.” Per the Work Shop Manual it will show […]

Filed Under: Ford Warranty Hot Topics, General News

2018 Technician Comments

January 12, 2018 By Summers Dealer Services

Dealership technicians are one of the most vital sources of product information for Ford Motor Company. The information that they provide to Ford today helps improve the quality of vehicles we build tomorrow. The comments, test results and other diagnostic information are provided to the engineering community, which draws this information from the warranty claims. […]

Filed Under: Ford Warranty Hot Topics, General News

Bumper to Bumper + Coverage Clarification

September 25, 2017 By Summers Dealer Services

Click on the PDF below to view the Bumper to Bumper + Coverage Clarification document: Bumper to Bumper + Coverage Clarification

Filed Under: Ford Warranty Hot Topics, General News

2016 & 2017 Pickup & Delivery Contract

November 30, 2016 By Summers Dealer Services

2017 Pickup & Delivery Contract: When submitting use claim type 11 PDL A99/82. Use LOANER instead of RENTAL, up to $90.00 from EFC05286. Also use VEHPIC $30.00 VEHDEL $25.00 or PIDEL $55.00. IMPORTANT What we have found is that OWS does not pay for the LOANER (glitch in the system) we have found the only […]

Filed Under: Ford Warranty Hot Topics, General News

RVC CODES Required for the Warranty Repairs

October 6, 2016 By Summers Dealer Services

10849 – (IPC) 13 DIGIT. 15604 – (BCM) 13 DIGIT. 7B546 – 13 DIGIT Clutch Replacement dated 8/16/16 and after. 3504 – Steering Gear 13 DIGIT 14D212 – (APIM) Z code 5 DIGIT. 2C065, 2C219 – 13 DIGIT ABS (HCU) module replacement. A Repair Validation Code (RVC) will be generated by the technician at the […]

Filed Under: Ford Warranty Hot Topics, General News

Focus and Fiesta DPS6 Clutch Replacements

August 31, 2016 By Summers Dealer Services

Repair orders dated on or after 8-16-2016 will be required to follow the new time amounts and require a RVC code. Notice: There is no longer a cleaning procedure or replacement after attempting to clean the clutch assembly. Note this applies to 14M01 and TSB 16-0109. When replacing the clutch, the technician will now be […]

Filed Under: Ford Warranty Hot Topics, General News Tagged With: ford fiesta clutch repairs, ford focus clutch repairs

  • 1
  • 2
  • Next Page »

FREE Consultation!

  • This field is for validation purposes and should be left unchanged.

Affiliations

Affiliations

100% Customer Satisfaction

Affiliations

Search our Directory

Summers Dealer Services is celebrating 30 Years of Excellence!
Over 115 years combined automotive experience!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Copyright © 2023 · Summers Dealer Services
6211 W M 72 Hwy · Grayling, MI 49738 · Phone: 989.348.9755
Designed by Ponder Consulting ®