1992 – 2021 Ford/Mercury 36 months or 36,000 miles PLUS 1991 – 2021 Lincoln 48 months or 50,000 miles PLUS Maintenance and Wear Parts replaced because of normal maintenance and wear are not covered by warranty and are the owner’s responsibility. Examples are: Maintenance items such as spark plugs, oil changes, oil filters, tire rotation, […]
Ford’s Sublet/Body Shop Guidelines
When reimbursement is claimed for any repair that is sublet to an outside repair facility, the sublet invoice must contain the following information: The name, address and phone number of the sublet facility A pre-printed sublet invoice number The date of repair The dealership repair order number and purchase order number The VIN of the […]
Ford Extended Service Plan (ESP) Approvals
PRIOR APPROVAL ON COMPETITIVE MAKE (NON FORD VECHICLES) CLAIMS at or greater than $500 Any competitive make vehicle claim $500 or greater requires prior approval (or $300 if your dealership has a $300 approval level for FLM vehicles). Prior approval agents will be required to: Review parts prices or labor times to industry published standards […]
15S16, 16S30, 20S15, 20S30 Approval
We are having a lot of these claims getting rejected or not getting the approval for the claim. Every one of these recalls needs Special Service Support Center (SSSC) approval to be paid. If you get an approval please provide it with the claim. If you do not have an approval please get one before […]
Top Reasons for Chargebacks in Audits Plus Special Allowance for Required Supplies
ONE TIME USE NUTS, BOLTS, HARDWARE..ETC… ALSO SPECIAL ALLOWANCE FOR REQUIRED CHEMICALS AND SUPPLIES FOR RECALLS & ONP REPAIRS In the recent Ford Tube video they went thru what the top reasons are for chargebacks in audits. The number one was “Not replacing one time use parts.” Per the Work Shop Manual it will show […]
2018 Technician Comments
Dealership technicians are one of the most vital sources of product information for Ford Motor Company. The information that they provide to Ford today helps improve the quality of vehicles we build tomorrow. The comments, test results and other diagnostic information are provided to the engineering community, which draws this information from the warranty claims. […]
Bumper to Bumper + Coverage Clarification
Click on the PDF below to view the Bumper to Bumper + Coverage Clarification document: Bumper to Bumper + Coverage Clarification
Transit Damage Claim Processing
Per EFC05895 updates for improved Transit Damage Claim Processing. Effective September 15, 2017 ALL Transit Damage claims, regardless of dollar amount, will require attaching the supporting documentation to the claim. All Transit Damage claims submitted through your Dealer Management system or through OWS will be returned to the dealer as Dealer Action Required with an […]
2016 & 2017 Pickup & Delivery Contract
2017 Pickup & Delivery Contract: When submitting use claim type 11 PDL A99/82. Use LOANER instead of RENTAL, up to $90.00 from EFC05286. Also use VEHPIC $30.00 VEHDEL $25.00 or PIDEL $55.00. IMPORTANT What we have found is that OWS does not pay for the LOANER (glitch in the system) we have found the only […]
RVC CODES Required for the Warranty Repairs
10849 – (IPC) 13 DIGIT. 15604 – (BCM) 13 DIGIT. 7B546 – 13 DIGIT Clutch Replacement dated 8/16/16 and after. 3504 – Steering Gear 13 DIGIT 14D212 – (APIM) Z code 5 DIGIT. 2C065, 2C219 – 13 DIGIT ABS (HCU) module replacement. A Repair Validation Code (RVC) will be generated by the technician at the […]