EFC06256 10R80 prior approval program (Effective February 1, 2018-July 31, 2018). A special six-month program will take place that will require Prior Approval on 10R80 Transmission Assembly Replacements for ALL the dealers. When repairing a transmission concern on a vehicle equipped with a 10R80 transmission and you determine that an assembly replacement is required, it […]
Top Reasons for Chargebacks in Audits Plus Special Allowance for Required Supplies
ONE TIME USE NUTS, BOLTS, HARDWARE..ETC… ALSO SPECIAL ALLOWANCE FOR REQUIRED CHEMICALS AND SUPPLIES FOR RECALLS & ONP REPAIRS In the recent Ford Tube video they went thru what the top reasons are for chargebacks in audits. The number one was “Not replacing one time use parts.” Per the Work Shop Manual it will show […]
2018 Ford Transportation Payments
FORD TRANSPORTATION PAYMENTS Rentals Ford Franchise: There are several different ways to collect rentals and give alternative transportation to your customers, without using your Ford CLP Budget (P18), P99 program per EFC06154 effective January 1 thru December 31, 2018. The P99 program is to provide a loaner and alternative transportation to your customers. CUSTOMER SATISFACTION […]
2018 Technician Comments
Dealership technicians are one of the most vital sources of product information for Ford Motor Company. The information that they provide to Ford today helps improve the quality of vehicles we build tomorrow. The comments, test results and other diagnostic information are provided to the engineering community, which draws this information from the warranty claims. […]
Bumper to Bumper + Coverage Clarification
Click on the PDF below to view the Bumper to Bumper + Coverage Clarification document: Bumper to Bumper + Coverage Clarification
Transit Damage Claim Processing
Per EFC05895 updates for improved Transit Damage Claim Processing. Effective September 15, 2017 ALL Transit Damage claims, regardless of dollar amount, will require attaching the supporting documentation to the claim. All Transit Damage claims submitted through your Dealer Management system or through OWS will be returned to the dealer as Dealer Action Required with an […]
Most Engines NOW Require Approval 3/1/2017 for replacement
Don’t forget to print out the new 2017 Prior Approval Sheets effective March 1, 2017. NOTICE: The engine approval will apply to select dealerships please check FMCDealer web-site to see if your dealership applies. EFC05480 Changes for 2017: All powertrain items (Diesel Engine (6007, 6006) & components, gas engine (6007, 6006) and transmission) have been […]
WARRANTY FORD LOANER PROGRAM UPDATE
New EFC05528 supersedes EFC05410 This update announces the launch of the FMC360 Dealer Portal in Warranty Loaner Web Form Loaner prior approval process and provides instructions for use of the web form. Dealer Self-Approval Codes (DDPD, DDTA) will be discontinued with ROs dated April 3rd 2017. All loaner claims over 4 days beyond that date […]
2017 Ford Loaner Program
In-warranty (Bumper to Bumper or Powertrain 5/60,000) loaner policy. Customers will qualify for loaner if one of these parameters are met with an open repair order for a warrantable repair plus: Overnight stay – Vehicle must be in an inoperative condition or safety related (Document on the claim). If there is over 4 hours of […]
2016 & 2017 Pickup & Delivery Contract
2017 Pickup & Delivery Contract: When submitting use claim type 11 PDL A99/82. Use LOANER instead of RENTAL, up to $90.00 from EFC05286. Also use VEHPIC $30.00 VEHDEL $25.00 or PIDEL $55.00. IMPORTANT What we have found is that OWS does not pay for the LOANER (glitch in the system) we have found the only […]