1992 – 2021 Ford/Mercury 36 months or 36,000 miles + 1991 – 2021 Lincoln 48 months or 50,000 miles PLUS Maintenance and Wear Parts replaced because of normal maintenance and wear are not covered by warranty and are the owner’s responsibility. Examples are: Maintenance items such as spark plugs, oil changes, oil filters, tire rotation, […]

When reimbursement is claimed for any repair that is sublet to an outside repair facility, the sublet invoice must contain the following information: The name, address and phone number of the sublet facility A pre-printed sublet invoice number The date of repair The dealership repair order number and purchase order number The VIN of the […]

PRIOR APPROVAL ON COMPETITIVE MAKE (NON FORD VECHICLES) CLAIMS at or greater than $500 Any competitive make vehicle claim $500 or greater requires prior approval (or $300 if your dealership has a $300 approval level for FLM vehicles). Prior approval agents will be required to: Review parts prices or labor times to industry published standards […]

HOT TOPIC Random Audits/Review and Disallowance Obtaining a prior approval does not exempt a claim from Warranty Claiming edits, review, audits or even claim payment. Just because you got approval does not mean the claim will be paid under warranty. Prior approval, on-site inspector approval, digital imaging approval or Technical Hotline involvement with a repair […]

HOT TOPIC Ford is now requiring Pre & Post Alignment Data to be submitted and attached with the claim for all Warranty Alignment Claims under 3 months in service. EFC05660 NEW VEHICLES Vehicle alignment measurements MUST to be taken before and after alignment. Adjustments MUST be attached to the Repair Orders. This change will be […]

We are having a lot of these claims getting rejected or not getting the approval for the claim. Every one of these recalls needs Special Service Support Center (SSSC) approval to be paid. If you get an approval please provide it with the claim. If you do not have an approval please get one before […]

EFC06256 10R80 prior approval program (Effective February 1, 2018-July 31, 2018). A special six-month program will take place that will require Prior Approval on 10R80 Transmission Assembly Replacements for ALL the dealers. When repairing a transmission concern on a vehicle equipped with a 10R80 transmission and you determine that an assembly replacement is required, it […]

ONE TIME USE NUTS, BOLTS, HARDWARE..ETC… ALSO SPECIAL ALLOWANCE FOR REQUIRED CHEMICALS AND SUPPLIES FOR RECALLS & ONP REPAIRS In the recent Ford Tube video they went thru what the top reasons are for chargebacks in audits.  The number one was “Not replacing one time use parts.” Per the Work Shop Manual it will show […]

FORD TRANSPORTATION PAYMENTS Rentals Ford Franchise: There are several different ways to collect rentals and give alternative transportation to your customers, without using your Ford CLP Budget (P18), P99 program per EFC06154 effective January 1 thru December 31, 2018. The P99 program is to provide a loaner and alternative transportation to your customers. CUSTOMER SATISFACTION […]

Dealership technicians are one of the most vital sources of product information for Ford Motor Company. The information that they provide to Ford today helps improve the quality of vehicles we build tomorrow. The comments, test results and other diagnostic information are provided to the engineering community, which draws this information from the warranty claims. […]