Summers Dealer Services Training
WARRANTY ADMINISTRATION SEMINAR
This seminar is an excellent way to train a back-up or primary Warranty Administrator/Service Advisor. The seminar is structured to teach the student the overall picture of policy right through to the smallest detail of administration. The student will gain a broad knowledge of Warranty Coverages, Policy & Procedures, Claims Preparation and on Direct Warranty Entry. This will entail how to prepare and submit all warranty claims, either by overnight (batch) or on-line submission with actual on-line training. Indicated below is a breakdown of what the seminar will consist of:
DAY ONE AND TWO
The first two days will be focused on new vehicle warranty coverages and Ford’s requirements pertaining to warranty policies and procedures. Several types of manuals will be reviewed in detail and include Ford Warranty & Policy, ESP Operations, CCP and Parts Coverage directory. Also special programs will be discussed such as TAP (Transportation Assistance Program), Recall/ONP, Preferred Care, and After Warranty Assistance. Understanding the concepts and guidelines of these materials is critical on how claims are processed for payment and how to prevent the dealership from entering into the Warranty Counseling Process. Summers Dealer Service will provide an excellent referencing handout to each student that is a beneficial resource for any dealership.
DAY THREE
The last day will include the basic ingredients required to get a claim paid by the ACESII payment system. The Ford Labor Time Standards Manual will be reviewed to ensure that the student understands the structure of the manual. Basic and Advanced claimspreparation procedures will be discussed and actual claims will be prepared in the class.
Paint, Carrier, and Fleet claims will be discussed and examples will be completed in class. All students are encouraged to bring their own claims to prepare at the workshop.
Lastly, On-line functions will be reviewed and each student will be given the opportunity to use the On-line system. During the on-line training your dealerships applicable computer system and overnight registers will be discussed.
DAY FOUR (OPTIONAL)
An optional day can be arranged for additional training on claims preparation. This is an excellent why to get specific hands on training to get even the hardest claims paid.
This hands on training will include coverage verifications, claims write-up and detailed use of the Ford Service Labor times standards manual. We strongly suggest that each student bring their own warranty repair claims for proper labor flagging and inputting into the AcesII computer system.
CLOSING
The student will come out of this seminar with a solid knowledge and the confidence to get right to work. You will have the opportunity to call Summers Dealer Services, Inc. at any time to have your questions answered. Brad Summers, the instructor, has a great deal of experience in Ford training. For years Mr. Summers has traveled the country putting on classes for Ford Marketing Institute and trained new hires at the Customer Assistance Center for Ford Motor Company. Brad currently supervises 6,000 warranty claims a month at his office. By processing warranty claims for a living, Brad and his staff are always kept abreast of any new changes or edits within the ACES II payment system. This knowledge and experience will allow the student to receive up-to-date warranty information along with the expertise needed to get the claims paid!
FORD WARRANTY ADMINISTRATOR SCHOOL
This three day seminar is an excellent way to train a back-up or a primary Warranty Administrator. Summers Dealer Services, Inc. in-house training will provide your dealer personnel with the proper tools on how to collect unwanted monies and learn in depth Ford’s Policies and Procedures! This “specialized” training can help prevent lost dollars to your dealership and at the same time gain valuable knowledge to run a smooth operation.
How much is an improperly trained Warranty Administrator costing you $?$?$?$
This seminar is structured to teach the student the overall picture of policy right through to the smallest detail of administration. The individual will gain a broad knowledge of Warranty Coverages, Policy & Procedures, Claims Preparation and on Direct Warranty Entry. This seminar will consist of how to prepare and submit all warranty claims, either by overnight (batch) or on-line submission with actual on-line training. The student will come out of this seminar with a solid knowledge and the confidence to get right to work!
You will have the opportunity to call Summers Dealer Services, Inc. at any time to have your questions answered. The instructor, Brad Summers, has a great deal of experience in Ford training. Brad currently supervises 6,000 warranty claims a month at his office where claims are processed for many Detroit area dealerships. By processing warranty claims for a living, Brad and his staff are always kept abreast of any new changes or edits within the ACES II payment system. This knowledge and experience will allow the student to receive up-to-date warranty information along with the expertise needed to get the claims paid! Classes are taught at dealerships around the country. If you are not completely satisfied with the content of the seminar, simply turn in your workshop materials at anytime and receive a refund.