Summers Dealer Services Training
WARRANTY ADMINISTRATION TRAINING
Our Warranty Administration Training Program is an excellent way to train a back-up or primary Warranty Administrator/Service Advisor. The training Program is structured to teach the individual/individuals the overall picture of policy and procedure to coding of claims and submission of claims. The individual/individuals will gain a broad knowledge of Warranty Coverages, Policy & Procedures, Claims Preparation and on Direct Warranty Entry. We tailor our training to your needs. We look at your Warranty dashboard and help you improve in those areas that are struggling. This Training Program will teach how to prepare and submit all warranty claims, either by overnight (batch) or on-line submission with actual on-line training (zoom training). We offer two types of training on-site training or Zoom Training. We also offer Warranty counseling. Indicated below is a breakdown of options we offer and what they consist of.
Tier 1 Training: Onsite training Program is tailored to your needs includes 10 hours of after-care/consulting. This is a more in depth training then our zoom training. We work with your whole team not just Warranty administrators. We work with Technicians, Service advisors, Service managers, Parts, everyone involved in the warranty process.
Tier 2 Training: Online training, (Zoom Training) includes 20 hours in 2 hour increments (10 Days) of zoom training with 5 hours of after-care/ consulting.
WARRANTY COUNSELING/ANALYSIS: Review 50 Ro’s and guide your dealership on how to improve and make more money. Will concentrate on Tech comments versus labor ops. Are your technicians getting everything they should? Are the supporting docs being sent to Ford correctly? Are approvals in place by management? Will also look at your Warranty dashboard.
Tier 1 Training (includes travel time but not including airfare, hotel or car rental): $ call for price
Tier 2 Training: $ call for price
WARRANTY COUNSELING: Review 50 Ro’s and guide your dealership how to improve and make more money: $ call for price
How much is an improperly trained Warranty Administrator costing you?
Without the properly trained individual/individuals, you won’t be Ford compliant and you could be leaving money on the table.The Ford Warranty Administrator Program is structured to teach the individual/individuals the overall picture of policy right through to the smallest detail of administration. The individual will gain a broad knowledge of Warranty Coverages, Policy & Procedures, Claims Preparation and on Direct Warranty Entry. This training will consist of how to prepare and submit all warranty claims, either by overnight (batch) or on-line submission with actual on-line training. The student will come out of the Ford Warranty Administrator School training with a solid knowledge and the confidence to get right to work!
You will have the opportunity to call Summers Dealer Services at any time to have your questions answered. Our instructors have a great deal of experience in Ford training. Summers Dealer Services currently supervises 6,000 warranty claims a month at our office where claims are processed for dealerships all over the US. By processing warranty claims full-time, our instructors and staff are always kept abreast of any new changes or edits within the OWS payment system. This knowledge and experience will allow the individual/individuals to receive up-to-date warranty information along with the expertise needed to get the claims paid! programs are taught at dealerships around the country. If you are not completely satisfied with the content of the training, simply turn in your workshop materials at anytime and receive a refund.