Per EFC05895 updates for improved Transit Damage Claim Processing. Effective September 15, 2017 ALL Transit Damage claims, regardless of dollar amount, will require attaching the supporting documentation to the claim. All Transit Damage claims submitted through your Dealer Management system or through OWS will be returned to the dealer as Dealer Action Required with an […]
2016 & 2017 Pickup & Delivery Contract
2017 Pickup & Delivery Contract: When submitting use claim type 11 PDL A99/82. Use LOANER instead of RENTAL, up to $90.00 from EFC05286. Also use VEHPIC $30.00 VEHDEL $25.00 or PIDEL $55.00. IMPORTANT What we have found is that OWS does not pay for the LOANER (glitch in the system) we have found the only […]
RVC CODES Required for the Warranty Repairs
10849 – (IPC) 13 DIGIT. 15604 – (BCM) 13 DIGIT. 7B546 – 13 DIGIT Clutch Replacement dated 8/16/16 and after. 3504 – Steering Gear 13 DIGIT 14D212 – (APIM) Z code 5 DIGIT. 2C065, 2C219 – 13 DIGIT ABS (HCU) module replacement. A Repair Validation Code (RVC) will be generated by the technician at the […]
Focus and Fiesta DPS6 Clutch Replacements
Repair orders dated on or after 8-16-2016 will be required to follow the new time amounts and require a RVC code. Notice: There is no longer a cleaning procedure or replacement after attempting to clean the clutch assembly. Note this applies to 14M01 and TSB 16-0109. When replacing the clutch, the technician will now be […]
Cost Cap Tool Usage
A Cost Cap refers to the entire process of completing an estimate for the repair, versus replacement of a Powertrain assembly (engine/transmission). A Cost Cap repair estimate must include all of the parts necessary to repair an engine or transmission. Technician comments MUST support all of the parts selected on the cost cap estimate. In […]
Important! Information for OWS Payment System Changes
Service Part Warranty: Ford Motor Company now REQUIRES a copy of supporting documentation when submitting a new repair order for a Service Part Warranty (SPW) claim. Supporting documentation must be sent with the repair order to prevent delays in payment of warranty dollars. Over-The-Counter (OTC): Supporting documentation must state the failure of the service part […]
Summers Dealer Services Launches New Website
Summers Dealer Services announced the launch of its new, updated website at www.summersdealerservices.com. The site features streamlined information about the warranty processing company, as well as contact information for the company. “The new www.summersdealerservices.com is a great way for client, future clients and the community to see what Summers Dealer Services.” said Brad Summers, Owner. “The […]