Per EFC09519 time clocking is not required. You will only need to clock for actual time (MT, B, NPF, Diag. etc.) The reasons to still have good clocking practice. For actual time We need it for claim submission, we go off the last punch time the technician did on the repair. Helps your numbers for […]
DDR1, DDR2, DDR3, DDR4, DDME, DDET
Potential Repeat Repair: The purpose of this measurement is to identify what a customer may perceive as a repeat repair. This is identified by similar labor ops, causal part, CCC , etc. This is across multiple repairs for the same VIN, over a three month period. Things to Look For: Supporting that the customer’s concern […]
TSB’S With Other Complaints Attached To That Job
TSB’S with other complaints attached to that job. When doing a TSB, do that TSB on 1 line. If there is more parts and comments that extend beyond that TSB, write up a separate line for that complaint. When doing a TSB only the parts and diagnostics that follow that TSB can be done on […]
Bumper to Bumper Coverage Plus
1992 – 2021 Ford/Mercury 36 months or 36,000 miles PLUS 1991 – 2021 Lincoln 48 months or 50,000 miles PLUS Maintenance and Wear Parts replaced because of normal maintenance and wear are not covered by warranty and are the owner’s responsibility. Examples are: Maintenance items such as spark plugs, oil changes, oil filters, tire rotation, […]
Ford’s Sublet/Body Shop Guidelines
When reimbursement is claimed for any repair that is sublet to an outside repair facility, the sublet invoice must contain the following information: The name, address and phone number of the sublet facility A pre-printed sublet invoice number The date of repair The dealership repair order number and purchase order number The VIN of the […]
Ford Extended Service Plan (ESP) Approvals
PRIOR APPROVAL ON COMPETITIVE MAKE (NON FORD VECHICLES) CLAIMS at or greater than $500 Any competitive make vehicle claim $500 or greater requires prior approval (or $300 if your dealership has a $300 approval level for FLM vehicles). Prior approval agents will be required to: Review parts prices or labor times to industry published standards […]
15S16, 16S30, 20S15, 20S30 Approval
We are having a lot of these claims getting rejected or not getting the approval for the claim. Every one of these recalls needs Special Service Support Center (SSSC) approval to be paid. If you get an approval please provide it with the claim. If you do not have an approval please get one before […]
Top Reasons for Chargebacks in Audits Plus Special Allowance for Required Supplies
ONE TIME USE NUTS, BOLTS, HARDWARE..ETC… ALSO SPECIAL ALLOWANCE FOR REQUIRED CHEMICALS AND SUPPLIES FOR RECALLS & ONP REPAIRS In the recent Ford Tube video they went thru what the top reasons are for chargebacks in audits. The number one was “Not replacing one time use parts.” Per the Work Shop Manual it will show […]
2018 Technician Comments
Dealership technicians are one of the most vital sources of product information for Ford Motor Company. The information that they provide to Ford today helps improve the quality of vehicles we build tomorrow. The comments, test results and other diagnostic information are provided to the engineering community, which draws this information from the warranty claims. […]
Bumper to Bumper + Coverage Clarification
Click on the PDF below to view the Bumper to Bumper + Coverage Clarification document: Bumper to Bumper + Coverage Clarification